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NICE Ltd, a global provider of cloud and on-premises enterprise software solutions, has announced a strategic partnership with Brightstar India, a leading mobile device and IT infrastructure management company, to support the regional launch of NICE Uptivity, a scalable workforce optimisation solution for the small and medium-sized enterprise markets in India, Sri Lanka, Bangladesh and Nepal. NICE Uptivity is an intuitive, easy-to-use solution that incorporates robust recording, quality assurance, speech and data analytics, and coaching tools, as well as real-time, customer survey and performance management features. Its unique flexibility, based on a modular structure, facilitates independent custom configurations, easy implementation and superior scalability.
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