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Samsung Electronics has strengthened its customer service network with the launch of its sixth branded Customer Service Plaza in Hyderabad. After Delhi, Mumbai, Pune, Noida and Chennai, this will be Samsung’s sixth flagship Customer Service Plaza.
Samsung has a customer service networks with 2,800 service points, reaching out to customers in different corners of India. With 24x7 hours call centre operations and more than 10,000 trained experts, the innovative concept aims to deliver best in class after-sales service exclusively for Samsung customers.
B.D. Park, President & CEO, Samsung South West Asia, in a statement said: “Samsung’s biggest strength is customer-centricity and we are continuously innovating to meet the requirements of our customers.”
Samsung has been working on its service touch points enhancement with 20 branded customer service plazas and more than 800 branded mobile service plazas across India. The services are supported by a network of nearly 50 parts warehouses and 4 world-class training academies.
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